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Privacy Policy

Privacy Policy

Last updated: September 2026

The Balanced Founder respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use our resources, sign up to our emails, contact us or use our services.

We aim to be clear and transparent about how we use your information and your rights in relation to it.

1. Who we are

The website https://www.thebalancedfounder.co/ is operated by:

The Balanced Founder
Legal/business name: The Balanced Founder
Email: hello@thebalancedfounder.co

For the purposes of UK data protection law, we are the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with us, we may collect some or all of the following information:

Information you provide to us

This may include:

  • your name;

  • email address;

  • telephone number;

  • business name;

  • job title or role;

  • information you provide when completing a contact, enquiry, application or booking form;

  • information you provide when downloading one of our resources;

  • information you provide when joining our mailing list;

  • information you provide when purchasing or accessing our services, programmes or membership;

  • correspondence and communications you have with us; and

  • any other information you voluntarily provide.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location;

  • pages you visit;

  • how you interact with our website; and

  • information about how you arrived at our website.

Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for further information.

3. How we collect your information

We may collect personal information:

  • when you complete a form on our website;

  • when you download a free resource or guide;

  • when you subscribe to our newsletter;

  • when you contact us by email or through our website;

  • when you enquire about or purchase our services;

  • when you participate in our programmes, membership or coaching;

  • when you communicate with us through social media;

  • when you otherwise voluntarily provide information to us; and

  • automatically when you use our website, including through cookies and similar technologies.

Where we collect your information directly from you, we will normally provide you with relevant privacy information at the point of collection.

4. How we use your information

We may use your personal information for the following purposes:

To provide our services

We may use your information to:

  • respond to enquiries;

  • communicate with you about our services;

  • provide coaching, membership, programmes, resources or other services you have requested;

  • administer your account or membership;

  • process payments where applicable;

  • manage bookings and appointments; and

  • provide customer support.

To send you marketing communications

Where you have provided valid consent, we may use your name and email address to send you marketing communications, including:

  • our newsletter;

  • founder insights and guidance;

  • new resources and downloads;

  • events and webinars;

  • information about our services, programmes and membership; and

  • other relevant updates from The Balanced Founder.

Where consent is required, we will only send electronic marketing communications where you have actively opted in.

You can withdraw your consent at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

We will not use your personal information for a new purpose that is incompatible with the purpose for which it was originally collected without considering whether we are permitted to do so under applicable data protection law.

To improve our website and services

We may use information about how people interact with our website to understand how it is being used, improve our website, develop our services and improve the experience we provide.

Where required, we will ask for your consent before using non-essential cookies or similar technologies for analytics or other purposes.

To meet our legal and regulatory obligations

We may process your information where necessary to:

  • comply with legal or regulatory requirements;

  • maintain appropriate business and financial records;

  • prevent fraud or misuse of our services;

  • establish, exercise or defend legal claims; and

  • protect our rights, property and the safety of our users.

5. Our lawful bases for using your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Consent

We may rely on your consent where you have actively agreed to a particular use of your personal information.

For example, where you choose to subscribe to our marketing emails, we will rely on your consent where required.

You can withdraw your consent at any time.

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, this may apply when you purchase one of our services or join a membership programme.

Legitimate interests

We may process personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

This may include managing and improving our business, website and services, maintaining business relationships and protecting our business.

Where we rely on legitimate interests, we will consider the potential impact on your rights and ensure that our interests are properly balanced against your interests.

Legal obligation

We may process your personal information where this is necessary for us to comply with a legal or regulatory obligation.

6. Marketing communications

We take our responsibilities around direct marketing seriously.

Where applicable, we will obtain your consent before sending marketing emails to individual subscribers. Consent will be obtained through a clear affirmative action and will not be based on pre-ticked boxes or silence.

Our marketing emails will identify us and provide a straightforward way for you to unsubscribe.

You can unsubscribe from our marketing communications at any time.

If you unsubscribe from marketing emails, we may retain limited information necessary to ensure that we do not send you further marketing communications.

The rules governing electronic marketing are set out in the Privacy and Electronic Communications Regulations (PECR), alongside UK data protection law.

7. Free resources and downloads

If you request one of our free resources, such as a guide, workbook or other downloadable content, we will use the information you provide to deliver that resource to you.

Where we would also like to send you marketing communications, we will ask for separate consent where required.

Choosing to receive a free resource does not, by itself, mean that you have consented to receive marketing communications.

8. Who we share your information with

We may share your personal information with trusted third-party service providers where this is necessary to operate our website and business.

Depending on the services we use, these may include providers of:

  • website hosting;

  • email marketing and newsletter services;

  • customer relationship management systems;

  • payment processing;

  • appointment and booking systems;

  • online forms;

  • analytics;

  • IT and cloud storage;

  • accounting and financial services; and

  • other business administration services.

We only share information where there is a legitimate reason to do so and, where required, we have appropriate contractual and data protection arrangements in place.

We do not sell your personal information.

9. International transfers

Some of the third-party providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that an appropriate legal safeguard is in place where required by applicable data protection law.

This may include a UK adequacy decision, UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.

Further information about relevant international transfers can be provided on request.

10. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

The length of time we retain information will depend on the type of information and why we need it.

For example:

  • Newsletter subscribers: We will retain your contact details while you remain subscribed or until you withdraw your consent, subject to any information we need to retain to record your previous marketing preferences.

  • Enquiries: We may retain correspondence for a reasonable period after the enquiry has been dealt with.

  • Customers and clients: We will retain relevant information for as long as necessary to provide our services and meet applicable legal, accounting and contractual requirements.

  • Website and analytics information: Retention will depend on the relevant technology and service provider.

We periodically review the information we hold and securely delete or anonymise information that we no longer need.

11. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how we process your information in certain circumstances;

  • object to certain processing, including direct marketing;

  • request that we transfer certain information to you or another organisation in a structured, commonly used and machine-readable format;

  • withdraw consent where we rely on consent as our lawful basis; and

  • make a complaint to the Information Commissioner's Office.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us at:

hello@thebalancedfounder.co

We may need to verify your identity before responding to a request.

We will normally respond to a valid request within one month, although this may be extended where permitted by law.

13. Your right to withdraw marketing consent

If you have subscribed to our marketing communications, you can unsubscribe at any time.

The easiest way to do this is to click the unsubscribe link at the bottom of any marketing email.

Alternatively, you can contact us at hello@thebalancedfounder.co and ask us to remove you from our marketing list.

Withdrawing marketing consent will not affect the lawfulness of any processing that took place before you withdrew your consent.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

You can find further information about making a complaint on the ICO's website.

15. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, while others may be used for analytics, functionality or marketing purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

16. Third-party websites

Our website may contain links to third-party websites, including social media platforms and other websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend that you read the privacy notice of any third-party website you visit.

17. Children's privacy

Our services and website are intended for adults and business owners.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

19. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Balanced Founder
hello@thebalancedfounder.co

Last updated: September 2026

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